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September 24, 2001

Mr. Dan Herman
VSI Facility Solutions
11751 Troy Lane North
Maple Grove, MN 55369

Re: Family Financial Strategies

Dear Dan,

This letter is long overdue for this project and numerous others. As you know, we have a long and mutually beneficial history with VSI and have shared many successful projects. I was prompted to write this letter because of our client Miggie Cramblit of Family Financial Strategies. She gave consistent feed back during the installation of how impressed she was with VSI's level of service.

There are few installation companies anywhere that could have handled the scope of this project the way VSI did. From delivering the product through a building window, to perfectly installing the curved lifeSPACE movable walls, to putting the final touches on the workstations and office furniture, your crew never missed a beat. More importantly, the project was handled professionally and was completed on schedule. In the end, both SMED and VSI have a happy client.

VSI offers SMED the availability of everything from construction services to the fine detail of office furniture installation, all from one company. We know the success of our products and services are ultimately only as strong as our installation partners. VSI never lets us down.

Please relay a thank you to John Gerdin (again and again) and Rick Blue for their efforts at family Financial Strategies.

Sincerely,
Berkeley B. Claiborne
Regional Vice President

"Solutions Built with Value, Service & Integrity"™